Terms of Service

Dirt-E Ltd
Last updated: 03/11/2026

Overview
Welcome to Dirt-E Ltd. “We”, “us” and “our” mean Dirt-E Ltd, which runs this website and online store, including all its content, products and services (the “Services”). Our store runs on Shopify. By using our Services, you agree to these Terms and our Privacy Policy. Please read them carefully. Nothing in these Terms affects your legal rights as a consumer.

1. Access and accounts
You must be at least 18 to use our Services. You agree that the information you give us (such as your name, email, billing and delivery address, and phone number) is accurate, current and complete. You’re responsible for keeping your account details secure and for everything that happens on your account. You can’t transfer or sell your account to anyone else.

2. Our products
We take care to describe our products accurately, but colours and appearance can vary depending on your screen, and images may not match the delivered product exactly. Descriptions and specifications may change without notice. We may stop selling a product or limit its availability at any time.

3. Orders
Placing an order is an offer to buy. We accept it when we have received payment and confirmed your order. We may decline or cancel an order, for example because of a pricing error or a stock problem. If we do, we’ll tell you using the contact details you gave us and refund anything you’ve paid. Your right to cancel and our returns process are set out in our Returns & Refunds Policy. Purchases are for personal use only and must not be resold unless we agree in writing.

4. Prices and payment
The price you pay is the price shown when you place your order. Prices include VAT where it applies. Delivery charges are shown at checkout before you pay. You agree to give us accurate payment details and authorise us to charge your chosen payment method for the full order, including delivery. Prices and promotions can change without notice, but this won’t affect an order you have already placed.

5. Delivery and ownership
Delivery is covered in our Delivery page. Delivery times are estimates. For bikes, risk passes to you when the bike is handed over to you. For other items, it passes when they are delivered to you. You become the owner of your order once we have received payment in full.

6. Safety, suitability and assembly
Electric dirt bikes and quads are not toys, and using them carries a risk of injury. You must wear suitable protective equipment, such as a helmet, gloves and protective clothing. Use them only on private land where you have permission. Unless we state that a vehicle is road legal, it must not be used on public roads, and doing so may be a criminal offence. Charge batteries only with the charger supplied, follow the manufacturer’s instructions, and never leave a battery charging unattended.

It’s your responsibility to make sure a product is suitable for the rider’s age, size and experience, and that you have a safe and lawful place to use it. Children must be supervised by a responsible adult. If you choose a boxed bike, you are responsible for assembling it correctly, following the manufacturer’s instructions. Assembled bikes are checked before delivery. Before using any bike, please inspect it and test it in a safe, private area, checking the brakes, throttle and moving parts. Please contact us if you’re unsure about anything.

7. Warranty
Warranty details for each product are shown in the Warranty section of its product page. Any warranty is in addition to your legal rights and doesn’t affect them.

8. Finance
Finance may be available on selected products, subject to status. Finance is arranged through Ideal Sales Solutions Ltd, trading as Ideal4Finance, and Dirt-E Ltd acts as a credit broker and not a lender. Full details are on our Finance page.

9. Intellectual property
All content on this website, including text, images, graphics, logos, videos and design, belongs to Dirt-E Ltd or its licensors and is protected by intellectual property law. You may use it for personal, non-commercial purposes only. You must not copy, reproduce or distribute it without our written permission.

10. Third-party tools and links
Some tools and links on our site are provided by third parties. We don’t control them and aren’t responsible for their content or policies, so please read theirs.

11. Shopify
Our store runs on Shopify, but your purchase is made directly with Dirt-E Ltd. Shopify is not a party to it.

12. Privacy
How we use your personal information is explained in our Privacy Policy.

13. Feedback
If you send us reviews, feedback or suggestions, we may use them without restriction or payment. You confirm that they don’t infringe anyone else’s rights.

14. Errors
We may correct errors or inaccuracies on the site, including in prices and descriptions, and may cancel an order affected by one. If we cancel an order you have paid for, we’ll refund you.

15. Prohibited uses
You must not use our Services for anything unlawful, to infringe intellectual property rights, to transmit harmful code, or for abusive or fraudulent behaviour. We may suspend or end your access if you break these Terms.

16. Our responsibility to you
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law, and your statutory rights are not affected. Subject to that, we are not responsible for losses that were not reasonably foreseeable, or for loss caused by events outside our control.

17. Your responsibility to us
You are responsible for any loss we suffer as a result of your misuse of the Services or your breach of these Terms, to the extent the law allows.

18. General
If any part of these Terms is found to be unenforceable, the rest still applies. These Terms are the whole agreement between you and us about your use of the Services. You may not transfer your rights under them without our written consent. Headings are for convenience only.

19. Complaints
If you have a problem, please contact us first and we’ll do our best to put it right.

20. Governing law
These Terms are governed by the laws of England and Wales. If you live in Scotland, you can also bring proceedings in the Scottish courts.

21. Changes to these Terms
We may update these Terms from time to time. The version on this page applies to orders placed after the date shown.

22. Contact us
Dirt-E Ltd
Company number: 16117376
VAT number: GB494035972
Registered address: 312 Tile Cross Rd, Birmingham, B33 0ND, United Kingdom
Email: info@dirt-e.co.uk
Phone: 07735 052043