Returns & Refunds Policy

Dirt-E Ltd
Last updated: 03/11/2026

Checking your order
Please check your order when it arrives. Bikes are handed over to you in person, so please look it over at the time. If anything is damaged or not what you ordered, tell us straight away.

Changing your mind
You can cancel your order within 14 days of receiving it, without giving a reason. To cancel, email info@dirt-e.co.uk with your name and order number. We’ll confirm your cancellation and arrange the return with you. You can also tell us by phone on 07735 052043. Please contact us before sending anything back.

Returning a bike
Bikes must be returned in the condition they were delivered in, with everything that came with them, and boxed bikes with their original packaging. Return costs are paid by you. You can arrange to deliver the bike back to us yourself, or we can collect it for you at the same price as your original delivery charge. Return address: 312 Tile Cross Rd, Birmingham, B33 0ND.

Returning merch
Hoodies and other merch should be unworn, with tags attached and in their original packaging. Please send them back to the address above. Return postage is paid by you, so we suggest using a tracked service and keeping your receipt.

Taking care of your item
Please take reasonable care of your item until it’s returned. If it has been used or handled more than is needed to check it, we may reduce your refund to reflect any loss in value.

Refunds
If you cancel, we’ll refund the price of your order and the standard delivery cost. We’ll refund you within 14 days of receiving the item back, or of you showing us proof that you’ve sent it. We refund to the original payment method.

Faulty or damaged items
If your item is faulty, damaged or not as described, contact us straight away. You have rights under UK consumer law to a repair, replacement or refund, and we’ll cover the cost of returning a faulty item.

Items we can’t take back
The right to cancel doesn’t apply to items made to your own specification or personalised for you.

Exchanges
We don’t offer direct exchanges. If you’d like something different, send the original item back and place a new order.

Any questions?
Email info@dirt-e.co.uk or call 07735 052043.