Shipping Policy

Dirt-E Ltd
Last updated: 03/11/2026

Delivery

Bikes
Bikes are delivered by the Dirt-E team, straight from Birmingham. After you order, we’ll contact you within 1 working day to arrange a delivery date and time that suits you. Your bike is handed over to you in person, so someone will need to be there to receive it. We can’t leave a bike unattended.

Assembled or boxed
When you order, you can choose to have your bike delivered fully assembled or boxed for you to build yourself. We’ll deliver it exactly as you chose.

Where we deliver
We deliver to mainland England, Scotland and Wales. We can’t currently deliver to Northern Ireland or to islands.

Delivery costs
Bike delivery is priced by distance from our Birmingham base. Enter your postcode at checkout and you’ll see the cost before you pay.

Merch
Hoodies and other merch go out by post and usually arrive within 2–4 working days. The postage cost is shown at checkout.

When your order arrives
Please check your order when it arrives. For bikes, that means when it’s handed over to you. If anything is damaged, faulty or not what you ordered, let us know as soon as you can and we’ll put it right.

Delays
Delivery dates and times are our best estimate. Weather, traffic and other things outside our control can occasionally cause delays. If that happens, we’ll keep you posted.

Any questions?
Email info@dirt-e.co.uk or call 07735 052043.